Hi:
Two days ago we had BT Business Infinity installed. This was ordered with a static IP address.
Install went fine. I configured the hub with new Admin pass/Wi-Fi settings etc. All port forwarding was setup and working.
In other words everything was ok - up until 2 hours ago.
First thing we noticed was lack of wi-fi. When I could no longer login with the newly assigned Admin password I tried the password that is included with the hub on delivery. That worked. When I look at the hub settings I now realise it has done a factory reset - for no reason whatsoever.
Not only that but I static IP address which is supposed to be built into the HUB and cannot be changed has now changed. When I check my external IP address it is now no longer the IP address that I've paid for.
This is a major ball ache. Not only that - but the router has yet again reset itself and my external IP address has changed again.
I'm assuming I have a duff router - but why on earth would the external IP address have changed also?
More importantly who do I contact to get this sorted ASAP.
Any help would be GREATLY welcomed. Ripping my hair out - whats left of it.
Cheers,
Phil