Thank you for your reply.
We are no further forward, BTLB are waiting for Openreach and getting irritated with my calls asking for updates.
It is an impossible catch 22 situation and we have been without our fibre for 19 days now.
Briefly: We ordered a fibre line, it was put in the wrong place (twice) so the order had to be cancelled. No new order can be put in until an address is ‘found’. The end.
Openreach needs to ‘find’ us on its database. No one from Openreach will come here until an order is put in (which can’t be done without our address). BT is our provider so Openreach will not talk to us.
I am saying that waiting for Openreach is not good enough and they need to be chased to find a solution urgently. Incredible frustration with lost emails, lost sales, irritated potential customers using facebook, no wifi for customers here, no webcams, extensive work-arounds and lack of functionality to run our 7 day a week business.