Hello everyone,,
Are you sure it is pure Virgin connection? I have a client with a Virgin cable going past their door. Asked for a quote and when pressed were told the last mile was Openreach.
I have had a few clients with Virgin and it is really geographic dependant. In some areas it is great, others it is poor because the residential is over subscribed.
Are you on an industrial estate? See if Glide have done the estate. Business only infrastructure just using Openreach ducts to run their fibre.