DATE 20/8/15
HI THIS IS MY FIRST TIME I HAVE EVER EXPSPERANCED TALKING TO RUDE PEOPLE ABOUT BRORD BAND. 5 WKS AGO THE BRORD BAND WENT DOWN IN A PROPERTY I LOOK AFTER FOR HOLIDAY LETTINGS IN PADSTOW CORNWALL.I REPORTED THIS ON A THURSDAY 5WKS AGO. I RANG B.T FOR 1 HR I WAS ON THE PHONE WE WILL SORT THIS OUT THEY SAID AFTER DOING THINGS AT THERE END CHECKING THE OUT SIDE LINE THEY SAID ITS ALL WORKING NOW.I THEN WENT INTO THE PROPERTY ON SAT NOTHING HAD CHANGED STILL NOT WORKING.I PHONED THEM AGAIN ASKING THEM TO HELP ME YES WE WILL FIX IT.THEY WENT THRO ALL THE OUT SIDE AGAIN THEY CAME BACK TO ME ITS ALL FIXED NOW I WENT DOWN AGAIN STILL NOT FIXED (IF ANY I SAYS TO ME BOOT IT I WILL GO MAD ) I WK PASSED I WAS PHONEING & PHONEING THEN THEY SAID WE WILL SEND SOME ONE OUT THE FOLLING SAT PLEASE BE THERE AT 3PM...4PM I STOOD OUT SIDE THE PROPERTY FOR 1hr NO I NO I TURNED UP I WAS SO ANOUD I FELT I WAS BEING LIED TO. SO I CAME HOME RANG THEM AGAIN WENT THRO WAITING FOR THEM TO CHECK ALL THE OUT SIDE.THEY TOLD ME SOME 1 WOULD RING ME THE NEXT DAY SUN THEY DID I WENT ALL THROUGH THEM CHECKING THE OUT SIDE AGAIN HE SAID THERE MUST BE A FALT IN SIDE WE WILL RING YOU TO ORGANISE SOME 1 TO GO IN. NO I NO I PHONED ME.SO I RANG THEM AGAIN THEY ASKED ME 2 STOP PHONING (I NEED THIS FIXED AS I AM LOOSING £50 A WEEK COMPERSATION ON THE HOLIDAY MAKERS THAT ARE IN THE PROPERTY ) A PERSON SAID IT MUST BE YA ROUTER SO I BROUGHT A NEW ROUTER FOR £10 HE SAID JUST PUT THIS IN.IF YOU WANT SOME 1 TO GO IN & FIX ANYTHING THERE WILL BE A CHARGE OF £190 BY THIS TIME I HAVE STEAM COMEING OUT OF MY EARS.I DONT NOW HOW THEY CAN TREAT COSTOMERS LIKE THIS. WK 5 I HAVE HAD TO PASS THIS ON TO A NOTHER PERSON TO HELP ME GET THE BROUD BAND WORKING AS ITS MADE ME FEEL VERY ILL. I MUST HAVE SPOKEN TO 20 DIFFERANT PEOPLE OVER THIS REPETING MY SELF OVER OVER AGAIN.GOD HELP YOU IF YOU HAVE TO RING B.T BROUDBAND