I have so been looking forward to moving into my new office, but now it has become a nightmare! We are a small business, based on a farm, with our office in a porta cabin. The old porta cabin is past it's sell by date, so we have bought a new one, fitted it all out, and it is positioned about 20 feet away from the old one.
BT Local Business (represented by Victory Communications Ltd) just happened to contact us at the beginning of July, so I explained the situation and said that we would like a new phone system and super fast broadband in our new office. They came up with a package: 2 base cloud phones, 1 cloud handset for the workshop, 1 BT mobile (as my mobile was due for renewal too, and I'm fed up with EE). We were advised that rather than move our current line for the broadband, which would incur a cost of approx £100, that we would be better off having a new line, as at the moment, it is free of charge.
Eventually someone from BT turned up to look at what was needed, although he was next to useless, not even knowing what he was supposed to be looking for. Next we get a sales order...please sign this for £300+ for excess construction.
The phone mast is situated within 2 feet of the new office. On the roof of the new office are 2 x disconnected phone lines from another business that recently left the complex. Our current lines, 2 analoque and 2 digital line are only 20 feet away. But I am unable to get any information from BT, from Victory Communications or from Openreach as to what these charges are for!
I have now spent 2 days on the phone to various people, and numorous emails, and finally I have been told that someone will look into it and get back to me within 2 weeks! Our new broadband and phone system is supposed to be up and running for the 1st September, and they've had nearly 2 months to get this sorted.
If I hadn't signed the phone contract and mobile contract, I would go somewhere else! I am one very dis-gruntled customer!