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Re: Throttling broadband and followed by a sales call to upgrade to fibre.

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My speed dropped when they enabled fibre on my exchange as well.  Then I noticed my line length had increased by 500 meteres.  I don't know what happens at the exchange when they start work but I'm sure it's a major job getting fibre installed, some lines need to be rerouted, some need to be consolidated into larger groups.  It's just a symptom of the upgrade.

 

Your line might have been happily running on it's own line card and now you're sharing with a larger group so they can make space for the extra equipment.

 

Who knows!

 

If you still think there is an issues then check for a potential line fault.  Call the desk on 0800 800 154 and go through the options for broadband fault.

 

Thanks


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