Its astonishing the level of reports on here (and elsewhere) about how simply useless BT and Openreach are at telecommunications. I could understand it if BT were bad at brain surgery, or ship salvaging or whatever. But they are supposed to be a telecommunications company for goodness sake.
On of the biggest deadlosses I have had the misfortune of re-introducing myself to in the last year. Should have known better after we sacked them half a dozen years ago as being useless.