Hi Einarnn
Sorry to hear you are having issues with this. There are not any flagged up issues just now that we are aware of, but it may be best contacting our IT Support Team on 0800 500 247 - they may be able to take a look at this for you. Or additionally somoene on our forum may have the answers you need for this one.
Sorry I could not provide any more info, but hopefully our IT team will be able to help you more with this one!
Regards
Ryan