Someone has stated that we could at least be upgraded from adslmax to adsl2. A sorepoint here is that next door has FTTC available to them and we don't. If I look outside, I can see poles and lines serving both properties and they're not very far apart. Why can't we be hooked up to fibre? It would give us 10 times the speeds we have now.This isn't a major infrastructure job... it's so close.
If being a BT buisness customer doesn't allow this to be looked into for us, what's the use in being a BT business customer at all? What is the SLA for business customers and is this worth taking to an obdusman/ofcom?
We've had years of substandard service and maybe formally complaining or looking into legal support is the next step.