After my second call asking for a replacement box I was informaed that they no longer send out replacement boxes for free and I will need to pay £100 and £8.99 for delivery for a new box.
Pretty surprised by this, as I'm pretty sure my original contract claimed that the HUB was owned by BT.... so I could be charged to replace BT's own hardware.... Maybe I'm wrong.
So I'm considering getting a new box as a replacement that is better than the BusinessHUB is there any suggestions, and will I need a username and password to get the broadband sorted on the new box. How do I go about getting this password as it is not visible in the BusinessHUB. And I've checked my original documents and it is not listed anywhere....