Well I have a new one for you all.
After having had my business broadband installed in my new business premises 9 days later than I had been told and therefore had 3 business days in the new premises without any phone or broadband. I rang up this morning to raise a fault on my broadband given i was getting a speed of only 0.5mps. Too slow for my Vodafone Sure Signal to work and meaning that our most used form of communication kept on getting cut off. Only to be told that the number of my broadband had been "ceased" and that my acount still had the old broadband assigned to it. After spending 45 minutes I was finally put through to the Business Moving team- the manager Johnathon Kershaw. He told me that the first team I had spoken to were in fact the wrong team I should have been speaking to and after some investigation if I call this other team they will recognise my account. So he attempts to transfer me to them but surprise surprise we get cut off after sitting on hold for another 10 minutes. Then when I call them directly on the number he gave me- they say that they do not recognise the Broadband number as a business account!. I call him back and he says that it will take 24 hrs for the system to update. So now I have to wait 24 hrs to raise the complaint. For what they claim to be a communications company no-one at BT can communicate with anyone else and the customer is left suffering. If I had a choice I would not be with BT- but as I don't what can you do!!! I will let you know if anyone recognises my account tomorrow because if they don't then I assume I won't be being charged either.