Hi, I am new to this so not sure what to do. My husband, who knows nothing about broadband, was called by bt last July at my daughter's house, where we run a small business from, to say there was a lot of problems in the area with the broadband and would he like fibre optic. He asked if it would cost him anything (bearing in mind we dont use broadband from my daughter's and only my granddaughter uses it and my daughter had already sorted out a package for £60 a quarter and didnt want to pay anymore) they said no it was free. I have just taken over the accounts and joined online banking for our business and noticed that they have been taking an extra £60 quarter for fibre optic. We have rang and complained,as we had nothing in writing or email and there was no recording of the conversation. Is there anything we can do, Please. We are semi retired and really cannot afford this extra money. Any help would be appreciated. Many thanks
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