Re: Draytek Vigor 120 will not sync on BT Infinity 1 - Settings problem ?
Hi there Stevebarnett99, I have had a look at the stats for the Draytek Vigor 120, it says it is an ADSL ADSL2+ modem, it does not mention if it is VDSL compatible? As Fibre broadband is VDSL, you...
View ArticleRe: Draytek Vigor 120 will not sync on BT Infinity 1 - Settings problem ?
Sorry Mark, I have probably confused everyone. The service is ADSL2+ FTTC and copper to the house. It is described in my service agreement as Infinity 1 but as I say is ADSL2+ rather than VDSL (if...
View ArticleRe: Static IP Address - Draytek Vigor 2860
I know this is an old post but I have the same issue with two seperate clients, one has a DrayTek Vigor 2860 and the other a Vigor 2862 and both have single static IP addresses but neither one of them...
View ArticleRe: Static IP Address - Draytek Vigor 2860
Hi there syntechcs I would advise to contact the support desk fort these 2 lines, as it looks like the accounts are broken if the router is not being assigned the correct static IP. MarkP
View ArticleRe: Draytek Vigor 120 will not sync on BT Infinity 1 - Settings problem ?
Hi there Stevebarnett99 if you can send me a PM with the phone number yor business broadband is on, I can double check which type of line/service you have. Markp
View ArticleRe: BTNet Premium 100mbps Fiber SLOW?
the only support for these lines is the BT Net helpdesk over the phone on 0808 100 2440.
View ArticleBT just gave me someones name, address and phone number over the phone....
Long story short, Someone of the same name as me as been put on my account and I'm now paying for their services through a massive misake on BTs end. What surprised me was the lady on the phone told me...
View ArticleRe: BT just gave me someones name, address and phone number over the phone....
Hi aaronspence, I'm so sorry this has happened. We take all issues like this very seriously. Can you please provide some basic information about what happened using this secure form. Our complaints...
View ArticleFTTP on demand
Hi I wonder if somebody can clarify for me about the availability of FTTP on demand. I'm investigating this option for my address, we live in a rural location. We are quite far from our local exchange...
View ArticleRe: FTTP on demand
Hi there yfp234 the best people to speak to, to see what is available in your area would be your local BT Business representative, as they would be able to advise on if FTTP on demand is still being...
View ArticleRe: FTTP on demand
Hi markpThanks for your reply. Not sure I want to go down a leased line route.. I guess I can contact BT business direct..?
View ArticleRe: FTTP on demand
Hi yfp234 I would recommend you speak to BT Local Business directly. If you go to https://business.bt.com/bt-local-business/ you can enter your Postcode and it will bring up the direct number for your...
View ArticleRDP keeps disconnecting on HUB6 HELP
Hello, We recently installed a bt hub 6 in our offices. We use RDP alot to access our systems, we find the connection drops and reconnects every minute or so. This is not good at all and disrupts the...
View ArticleRe: RDP keeps disconnecting on HUB6 HELP
Hi stu_clouds, I hhave spoken to out 2nd line suport team about your issue, and they are advising there is no known issue with RDP on the smart hub, they have asked if you can export the logs that...
View Article£40 late payment charge - no bills
For the second time my internet connection was hijacked by BT telling me I was late paying my bill.... I received no emails telling me my bill was due. I followed the online instructions and to my...
View ArticleRe: £40 late payment charge - no bills
Hi there Pazz, to get information on what has happend, you will need to speak to our billing team, if you follow the link you can call or chat to them about it. Markp
View ArticleSigns of hacking recorded - no way of sending
I have had fraudsters pretending to help me find fraudsters whilst going to Barclay's for access to my account. Whilst looking for problems in not being able to get into my account whilst looking I was...
View ArticleEthernet Switch into BT Hub 6
Hi all I had an old 2700 BT Router and Openreach Modem. The configuration was that I connected one PC to the Router (I called this the 'Server') and an Ethernet Switch (I call this the 'Switch') to the...
View ArticleLow disk space. Low memory.
Hi guys! It is a long time since I have used Outlook Express but now I don't appear to be able to do anything. I have .dbx extension file and i cannot open it cause of the following messager: Error:...
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