Anyone know how to log a Fault call with BT for drop out issues with my...
I'm trying to log a call for my rounter droping out... i'm using the website I get to the message below click on Continue and it send me back to https://btbusiness.custhelp.com/ Have try 5 or 6 time...
View ArticleRe: Anyone know how to log a Fault call with BT for drop out issues with my...
Hi there kerrm, if you are having a problem logging a fault online, you can contact our Business chat team or call the Business helpdesk on 0800 800 154, to get your fault reported. Markp
View ArticleRe: My BT Hub 5 stops responding and has to be rebooted
Hi Kerrm Very sorry to hear you are having ongoing issues with the router. You can report a fault online here and our diagnostics should be able to get to the bottom of what is going on. Alternatively,...
View ArticleAny issues with Firmware Version 4.7.5.1.83.8.256 (Type A) causing Drop Outs
In our office we are currently have 4 BT Business Infinity Premium lines installed. 2 of the routers have started dropping out on multiple occasions. I reported one of these two lines to BT who noticed...
View ArticleRe: Dropping connection Issue
Hi Markp, Thank you for the reply, checking the socket was very helpful. Rupert
View ArticleSecurity Information
This post has been removed. If you think it’s been removed in error, get in touch with the Moderator. For any security issues, please contact BT Security on 0800 321 999 (UK Freephone) or +44 1908...
View ArticlePerfect K-(i)-t-c-h-(e)-n-s Reviews
Perfect Fit K-(i)-t-c-h-(e)-n-s deal in reject K-(i)-t-c-h-(e)-n products that they pass off as new ------------------------------w-w-w-.-p-e-r-f-e-c-t-f-i-t-K-(i)-t-c-h-(e)-n-.-c-o-.-u-k
View ArticleSetting up BT Broadband on a Draytek 2830 Router
Hi Everyone, We have just set up a BT Business Total Broadband connection in our office. We would like to setup our own Draytek 2830 Router (Instead of the BT Hub Router). When we run through the setup...
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Re: Setting up BT Broadband on a Draytek 2830 Router
Hi Dazza, when setting up a non BT router, it is the network login name and password you need to use, it should look similar to A123456@hg12.btclick.com. When using the router double check it is using...
View ArticleHOW TO: Setting up Multiple Static IPs on Non-BT Hardware
Hey everyone, After struggling a bit myself with this issue I have found an answer and I thought I would post this up in case any of you are struggling with this also! I've been looking ALL over the...
View ArticleBT Business hub 5
I have a customer with a BT Business Hub 5. We have setup some custom rules on the firewall for forwarding various services to devices, these work fine for a period of time (a week or two), but then...
View ArticleProblems with BT Infinity with 5 Static IPs on Draytek Vigor
I have a new installation of BT Infinity for Business with 5 static IP addresses. I have been unable to configure my DrayTek Vigor 2830 with the static IPs so I’m hoping that someone who has managed to...
View ArticleRe: Problems with BT Infinity with 5 Static IPs on Draytek Vigor
Hi Raymo I had similar issues a while back but from what I can see that all looks OK - really not sure where this is going wrong but you might be better getting in touch with BT directly. It is a very...
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Re: Problems with BT Infinity with 5 Static IPs on Draytek Vigor
Thanks for replying Dazza - turns out the details were right! The configuration steps I posted in my original article are, in fact, absolutely correct. So if you've got a DrayTek Vigor 2830 or similar...
View ArticleWifi is not reaching to the bottom of my garden. Any suggestions?
Good Morning, I have a large garden with a shed at the bottom, which I essentially use as an office for my business, but I am finding that often my wifi doesn’t register down there. The shed is give or...
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Re: Wifi is not reaching to the bottom of my garden. Any suggestions?
Hi Raymond My apologies that you have been experiencing these issues! There are a few things you may be able to try - firstly it is worth a shot playing around with your routers wireless channels -...
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Re: Wifi is not reaching to the bottom of my garden. Any suggestions?
Hi RyanJames I appreciate your reply! I have given the channel change a go and it actually seems to be connecting much better than before! I will leave it as is for now before I look into spending any...
View ArticleBusiness Hub 3 vs. Home Hub 3?
BT Business user here (for home / small office use) - currently using a Business Hub 2 (black and silver) but wi-fi reception in parts of house are poor / nil. I understand a Business Hub 3 is better?...
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Re: Business Hub 3 vs. Home Hub 3?
Hi DazzaSlayer, The main difference between the Business Hub 3 and the Home Hub 3 is the firmware within them. As the Home Hub 3 does not have some features to set up things like public static IP's...
View ArticleAdmin Password??
Hi folks I have just been doing some tinkering with my Business Hub - adjusting the settings, channels etc - or at least I am trying to. I keep getting a message to enter my "Admin Password" - which I...
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