I've lost one of my static IP's
I have BT Infinity, a Business Hub 3 and 5 static IP Addresses. One of the addresses was allocated to a CCTV DVR, this failed and was replaced under maintenance. The new DVR obviously has a different...
View ArticleLarge files will not download
I have a BT2700HGV with Hardware version 2701-100589-005 and Firmware version 6.3.9.63-plus.tm. Any attempt to download a file over 2GB will not work, the downloads will not start at all and even when...
View ArticleBT News Server Connection Failure
I'm trying to set up my PC to access News Groups on the BT server (btopenworld). However whether I put in the username & password details or not I still get a connection failure as follows: 1) with...
View ArticleBT Business Hub Firmware Upgrade cancelled now not offered
Hi, I came back from an extended 2 week break when the BT Business Hub 5 (with Infinity 76mb service) had been switched off along with the network. On firing everything up the Hub was glowing blue but...
View ArticleRe: BT Business Hub Firmware Upgrade cancelled now not offered
Hi Wildoat, I can see you contacted our Livechat team today, the .200 firmware is the most upto date firmware that we know of for the business hub 5, which fixed an issue with being able to put the...
View ArticleRe: BT News Server Connection Failure
Hi pjcairns, I have checked the news groups were for residential customers but some business accounts were able to access them. When I was speaking to my colleague from the residential forum he has...
View ArticleRe: Brand new BT Business Hub 3 keeps dropping speed
Hi DSS, I have had a look at your account and I can see you have contacted the helpdesk, who have factory reset the router and it is still happening. Looking at the notes they believe it might be a...
View ArticleRe: Brand new BT Business Hub 3 keeps dropping speed
Engineer left an hour ago - line perfect testing at just over 4meg no errors whatsoever. Put new Mk3 faceplate on socket. Line still tests on Bt speedtest at 0.25meg - sometimes can't even complete...
View ArticleRe: Brand new BT Business Hub 3 keeps dropping speed
Even the route says it is seeing 4.5meg downstream ADSL Line StatusConnection InformationLine state:ConnectedConnection time:0 days, 00:06:23Downstream:4.5 MbpsUpstream:448 Kbps ADSL...
View ArticleRe: Brand new BT Business Hub 3 keeps dropping speed
My firmware version is Version 4.7.5.1.83.8.82.1.1 (Type A) which seems to be very old and ther are other threads talking up locks ups on older firmware. How can I get an update??
View ArticleRe: Large files will not download
Hi TalonCS, The isssue you have is a problem with the firmware of the 2Wire 2700/2701 routers, if you go to this Mountain Lion post, there us a post by Stephenc on how to work around the problem. Markp
View ArticleRe: "The first 10 days": Very slow...internet freezing, huge latency.
Hi NathanHughes During the first 10 days of a new connection, the line goes through a stabilisation period, were the speeds will fluctuate and you can experience drops with the line, as the line...
View ArticleRe: How much longer for Infinity???
Hi CHRISNWUK10, We are not able to say when a line/cabinet will be updated/replaced to be able to provide you with fibre broadband, as we as an ISP have no control over it. The roll out of fibre across...
View ArticleHow to connect ASUS RT AC68U Router to BT Business Hub 5 with a static IP.
Hi! I have just moved my broadband connection from BT Infinity (fibre optic brodband) to a business one with a static IP. I have also received a BT Business Hub 5. Unfortunately I am unable to get my...
View ArticleRe: How to connect ASUS RT AC68U Router to BT Business Hub 5 with a static IP.
Hi Markings, If you want your ASUS router to do all the work like the PPPoE etc, you will need to put the Business hub 5 into bridge mode so that it turns into a basic modem to allow your ASUS to do...
View ArticleRe: How to connect ASUS RT AC68U Router to BT Business Hub 5 with a static IP.
Mark, thank you for the prompt response I will try it and come back to you. I am sure I did it last night but it did not do anything except that the orange light was on on the BT box. I ended up...
View ArticleRe: I've lost one of my static IP's
Hi ttif3120, The IP should be release automatically from the Hub 3 as the device is no longer connected. If it is not the only option to clear the device list to release the IP, is to factory reset the...
View ArticleOpenRG is going for reboot by IPC command
Hi Guys Its come to my attention that some people are seeing the above error in their hubs event log when they are losing connection.I did some research and found a residential forum post on this. Full...
View ArticleRe: How to connect ASUS RT AC68U Router to BT Business Hub 5 with a static IP.
One thing work mentioning is that the Hub 5 firmware must be version 4.7.5.1.83.8.200 or above in order to work in bridge mode, in the rare instance that you do not have this or above you will need to...
View ArticleRe: How much longer for Infinity???
Hi Drop me a PM with your broadband telephone number and postcode and i will have a look at this for you.Thanks, Burkem5
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