Re: Upgrade your BT broadband Yes! You can upgrade to superfast BT Infinity...
Hi there, Depends on what you use the internet for I suppose. If you stream, download, plan on using voip phones, use cloud backup then I suppose the answer would be go ahead and upgrade. If you surf...
View ArticleRe: Unstable Broadband
Hi there, Check here https://www.samknows.com/broadband/broadband_checker Once fibre show up here you should be able to order with BT. Thanks
View ArticleRe: ADSL2, available in exchange but BT tells me I can't get it
Hi peterb, I realise you posted this a while ago and hoping you’ve already found the answer you needed, but just in case if you still have not been able to upgrade your line, if you can send me a...
View ArticleRe: Thinking of getting a BT service for my business ie broadband/ line rental
Hi Naraguta, I realise you posted this a while ago and hoping you’ve already found the answer you needed, If you are still looking I can get a member of the sales team to contact you with the relevant...
View ArticleRe: ADSL2, available in exchange but BT tells me I can't get it
Hi Mark, It took me several calls to Sales for them to consider the ADSL2 upgrade, they were quite adement it was not possible. Suspect a bit of extra training for them might help them.Finally got...
View ArticleRe: BT Infinity 2 Hub3 SLOW UPLOAD SPEED! *URGENT*
Hi halyey, The details you have posted up, it looks like you have a home broadband connection and not a business connection if you are using as Home Hub. if it is a home conneciton you can get suport...
View ArticleRe: BT Business Hub 5 & Cisco ASA 5505
Hi all, spank is correct, in that there is an issue with the Hub 5 and bridge mode with certain firmware. If you can check what firmware the Hub 5 is using, it should be using firmware ending in .200...
View ArticleRe: BT Hub 5 85TG
Hi gazy007, I realise you posted this a while ago and hoping you’ve already found the answer you needed, but just in case and for other members who might have, with the Hub 5 you can get port...
View ArticleRe: How to get to a human on BT support for FREE!
Hi iamacup, if you are needing techical help you can go to contact us it has links to technical Live Chat and the free phone number. If you need help with Billing youcango to contact us it has links to...
View ArticleRe: ADSL2, available in exchange but BT tells me I can't get it
Hi peterb, I am glad you managed to get the upgrade in line speed, when you notice the drop in speed/bandwidth contact the business helpdesk to get them to test the line there and then for you. Regards...
View ArticleRe: Accessing webserver from outside Lan (Business Hub 5)
Hi lamina, have you been in contact with the helpdesk to check the hub 5 configuration? markp
View ArticleRe: Unstable Broadband
Hi BML, If you contact the helpdesk they can test the line for you to see what is going on with the line. markp
View ArticleRe: iPhones and Wi-Fi
Hi MichaelD, is correct, it could be an issue with the 5Ghz coming from the Hub 5, you can access the Hub 5 and either switch the 5Ghz signal all together or just rename it, so that you know not to...
View ArticleRe: modem errors and slow speed
Hi leejewitt, Have you been in contact with the helpdesk? If you have checked your internal wiring and alll is ok I would contact us to get the line tested you may need an engineer out to check the...
View ArticleRe: ADSL2, available in exchange but BT tells me I can't get it
Hi Mark Line is fine, less then 1 mile distance and directly connected to exchange, nothng inbetween.It is the network capacity in the exchange itself and the connection of the exchange to the back...
View ArticleRe: Upgrade your BT broadband Yes! You can upgrade to superfast BT Infinity...
Makes sense to me. Many thanks.
View ArticleBT Broadband performance APPALLING
I am getting appalling Broadband service in my area (NW11). BT's own info line confirms that "there are problems in your area" and says that "engineers are working to rectify the problems". For MONTHS...
View ArticleRe: BT Broadband performance APPALLING
Hi AJ I've had a check and can see that the post code nw11 is services by the Golders Green exchange, checking the Service status Page at bt.com i can see an outage The outage is expected to be...
View ArticleRe: Simple line move turned into complete disaster
Hi deutscheparts, I'm really sorry you've been having problems and I can understand your frustration. As you are aBusiness customer here's a link relevant to your complaint in our BT Business contact...
View ArticleBroadband speed dropped from 0.75Mbps to 0.45-0.50Mbps
So about 4 days ago i got a random DSL disconection for 15 secs, my broadband then came back on and my speed was slow, i've waited over 3 days for the DSL down rate to go back up to 928kbs (that's what...
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