Quantcast
Channel: All Broadband posts
Viewing all 5593 articles
Browse latest View live
↧

Re: Please Help - Noisy business line, no Internet, VERY POOR SERVICE from BT

April 27, 2016, 1:34 am
$
0
0

Hi,

 

Can you Private Message me the phone line numbers in question and the full install address so I can d some investigating?

 

REIN is not a problem anyone wants to have since it is normally down to local electrical interference outside on BT / Openreach's control.  Openreach only have a handful of REIN engineers and their time is in great demand so the wait can be horrific.

 

As an immedate plan of action I would suggest putting a seperate modem/router on the bad line and raising it as a fault with your broadband provider since they will need to try and book a REIN engineer.  The second thing to do is review when the broadband drops and see if you can see a pattern.  The cause will be local so follow the phone cable routing of the bad line noting how this differs from the good one.  Then check any electrical device within 5 meters.  It could be a faulty power supply, extension cable or the heater kicking in.

 

Simon.

↧
Search

Re: Please Help - Noisy business line, no Internet, VERY POOR SERVICE from BT

April 27, 2016, 2:54 am
$
0
0

HI Simon,

 

Thank you so much for this, can't begin to tell you how much I appreciate your time.

 

I am actually hoping it's not a REIN issue but it looks likely. The reason I say is that I have graphs of CRC errors and there's a definite pattern of errors appearing for around 20 minutes every 2 hours. This is quite accurate but the times it starts is random and sometimes doesn’t error at all, hence my difficulty in getting an engineer to take it seriously.

 

Oh and I’ve looked at the graphs and they start in 2012 so I’ve had this issue for years. It’s only recent that it’s become un-usable.

 

I also have recorded the noise on the line. The line is connected to an Asterisk server that auto dials 17070 and performs a Quite Line Test for a few minutes if the ADSL rate changes.

 

I can zip all this data up and send it to you if you like.

 

Anyway, I’ll PM the details and keep my fingers crossed.

 

Oh and one final thing. As I said before we have 2 lines into the building, one is perfect, the other not, so this could rule out REIN. Maybe there’s something in the exchange causing it. I just need an engineer to investigate properly.

 

Regards,

Andy

↧
↧

Re: Please Help - Noisy business line, no Internet, VERY POOR SERVICE from BT

April 27, 2016, 5:32 am
$
0
0

 

Hi milonic

 

If you send me the line details via a private message I can get the lines tested for you.

 

markp

 

↧

Re: Throttling broadband and followed by a sales call to upgrade to fibre.

April 30, 2016, 1:36 pm
$
0
0

Sounds more like congestion issues no ISP deliberately throttle a user 

↧

Re: Worst EVER customer experience from BT Business.

May 1, 2016, 3:41 am
$
0
0

I find it so demoralising being a BT customer as the customer service is atrocious and rude, almost non existent. I've complained several times about the poor standard. Nothing ever gets a reply. This morning I was cut off abruptly from a nameless person on the phone. Online chat couldn't help. BT 's own helpline absolutely hopeless. Recently I wasted over 3 hours of my life being transferred from department to department (and country to country), being put on hold, ignored, left to listen to repetitive drivel of music, and generally treated with utter contempt. I am being over-charged for my BT Infinity package. It should be a simple enough task for such a large and established company such as BT to resolve. But NO. It appears loyalty as a long-standing BT customer counts for absolutely nothing. BT treat such a customer with downright contempt through lack of cohesion. Is there actually any one person that can deal with a complaint or problem and resolve it amicably and to the customer's satisfaction? I have neither the time nor inclination to speak (and repeat myself several times over) to umpteen BT employees. Just get me someone to deliver a decent & acceptable level of customer service. Is it too much to ask?????????

↧
↧

Re: Faulty Hubs dragging speeds down ...

May 3, 2016, 12:13 am
$
0
0

hello i am a new user can you tell me about bt hub?

↧

Business Hub 5 with Asus RT-AC87U

May 3, 2016, 10:40 am
$
0
0

Hello

 

I am growing increasingly frustrated withthe hub's poor wifi conections.

 

I have the mentioned Asus router and wanted to know how I correctly set up the BT Hub to use this router for the wifi service.

 

I have tried to go through the asus set up, but it cannot connect to the BT connection through the BT Hub, times out.

 

Help

 

Glenn

↧

Solid Wood Furniture UK

May 6, 2016, 8:54 pm
$
0
0


S-o-l-i-d -W-o-o-d- -F-u-r-n-i-t-u-r-e U-K G-o T-o w-w-w-(.)s-o-l-i-d-w-o-o-d-b-e-d-s(.)c-o-(.)u-k

↧
Search

Re: Faulty Hubs dragging speeds down ...

May 8, 2016, 6:38 am
↧
↧

Solid Wood Furniture UK

May 9, 2016, 6:47 pm
$
0
0


S-o-l-i-d- -W-o-o-d- -F-u-r-n-i-t-u-r-e- -U-K- -G-o- -T-o- -w-w-w-(.)-s-o-l-i-d-w-o-o-d-b-e-d-s-(.)-c-0-(.)-u-k

↧

DSL Upstream limited to 446kbps

May 9, 2016, 11:05 pm
$
0
0

Hi

 

We have a business ADSL2 line.  Currently the Upstream profile has limited to 446Kbps, noise margin is over 30db so there is plenty of room for improvement

 

Is someone from BT able to check why our profile has been set this low?

 

Thanks

↧

Re: Broadband drops out every evening

May 10, 2016, 6:34 am
$
0
0

Mine drops out between 3-4pm and as for contacting them , not a chance in or out of office hours

there as bad as NTL now

cumbriasmithy wrote:

My broadband fails almost every evening between 10 and 11pm, which is, presumably, the internet's busiest time. Unplugging the filter from the socket and plugging it back in again is enough to re-establish the connection, but why does it do this? I've tried different filters, different modem-routers and a different ethernet switch on the LAN. I suspect my contention ratio is too great, so can this be reduced somehow? I swapped to BT Business for the very reason that BT promises reliability, but it certainly ain't reliable. The speed isn't too good either, at only 7 megabits/second through the back socket in the BT box.

 

Obviously I can't contact BT when this happens because their lines of communication are closed at this time of night, so this forum seems the obvious place to bring an issue like this.

 

↧

Re: Broadband drops out every evening

May 10, 2016, 12:31 pm
$
0
0

Just yesterday I managed to chat online to a BT business faults team member. He tested the line and discovered a potential fault, so an Openreach engineer visited today and after testing the line he found an 'imbalance' and eventually decided there could be a fault in the junction box under the pavement outside. So a crew will be digging up the pavement in the next few days to rectify it.

 

The stupid thing is that this will be about the fourth time, and each time we're told the cable and junction box are not buried deep enough and are inadequate, but they just bury it again and wait for something else to go wrong in another year or two's time. It would be nice if I could just ring them next time and say 'My junction box needs doing again'!

↧
↧

Re: DSL Upstream limited to 446kbps

May 11, 2016, 10:17 am
$
0
0
Is there anyone from BT that could help here? I would call the help desk. But from previous experience they normally don't know what I'm talking about with these kinds of issues
↧

Re: DSL Upstream limited to 446kbps

May 12, 2016, 1:01 am
$
0
0

Hi dlwood,

 

depending on your line length and quality 446K for upload could be correct for your line on and ADSL2+ package, if you send me your broadband line number via a private message I can check the line length and advise if you can get more upload speed.

 

Markp

 

↧
Search

Re: DSL Upstream limited to 446kbps

May 12, 2016, 7:46 am
↧

Re: DSL Upstream limited to 446kbps

May 13, 2016, 1:57 am
$
0
0

Hi dlwood

 

I have looked at your line and your lines profile I can see no issues with it.  I am afraid the line can only support 446K upload.

 

markp

 

↧
↧

Re: Intermitent disconnections on BT Infinity

May 15, 2016, 11:14 am
$
0
0
18:59:46, 15 May.CWMP: HDM socket closed successfully.
18:59:46, 15 May.CWMP: HTTP authentication success from pbthdm.x.x.x
18:59:46, 15 May.CWMP: HDM socket opened successfully.
18:59:45, 15 May.CWMP: session completed successfully
18:59:45, 15 May.CWMP: HDM socket closed successfully.
18:59:45, 15 May.CWMP: HTTP authentication success from pbthdm.x.x.x
18:59:45, 15 May.CWMP: HDM socket opened successfully.
18:59:44, 15 May.CWMP: HDM socket opened successfully.
18:59:43, 15 May.CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
18:59:43, 15 May.CWMP: Session start now, server: pbthdm.x.x.x, Event code:
18:59:42, 15 May.CWMP: Initializing transaction for event code 4 VALUE CHANGE
↧

Re: DSL Upstream limited to 446kbps

May 17, 2016, 1:51 am
$
0
0

Thanks for checking Mark, thats much appriciated

Would you be able to tell me what the attanable rate and maximun speed is showing on the DSLAM?

 

The reason i ask it that from our end we are showing the upstream Noise Margin of 33.5db, and a capacity Used of only 34%.  Which indicates that there is a lot of room for improvement on the 446k its currently getting

 

Thanks

Dave

↧

Re: DSL Upstream limited to 446kbps

May 17, 2016, 2:43 am
$
0
0

Hi Dave,

 

I have had the helpdesk run a status check on your line, at the moment the SNR on your upload is 11.5 with the router getting a speed of 446K and an SNR of 16.8 on the download with a speed of 14.3Mb

 

Markp

 

↧
Viewing all 5593 articles
Browse latest View live
Search