I have a BTHub5 serving a Desktop by an Ethernet cable and a Laptop by WiFi, both using OS Microsoft Windows 10. I've bee using both on these machines on Widows 7 since I installed the BT Hub at the the beginning of the year, with no real problem. I upgraded to Windows 10 in July I experienced no problem, but suddenly over the past few weeks I have been intermittently losing connection from my Laptop to the Internet, even with the machine near the Hub. The machine appears to be connected to the Hub, because when I tick my Hub reference I get the message "Disconnect", but also the message "No internet". Under my Hub reference is the message "Limited". I have assumed that the problem hasd arisen from Microsoft but, having made unsuccessful enquiries with the Microsoft Community. I am not sure. I would be grateful if someone at BT could help me on this. Is this a fault with the router? Is my Laptop no able to cope with the upgrade? Do I need to acquire a new Laptop? Or is there a simple answer. I have tried to connect with an Ethernet cable and this does not work.
Thanks in advance.
LJ