Re: IP Profile set low on New connection
Thanks to anyone that assisted, our speed shot up last night to this: DS Channel1 DS Channel0 US Channel1 US Channel0Speed (kbps): 0 8128...
View ArticleRe: Infinity not available when number checked
Hi Fibreless, I have checked the deatials you have given me and I can see fibre is available on the number you gave me for the social club. What I have done is pass your details over to the sales team...
View ArticleRe: IP Profile set low on New connection
Hi dlwood, that is good news, your profile was not incorrect. What the issue was, is that your line was capped at 1Mb, I was able to get a order put through to remove the cap for you. Markp
View ArticleRe: Hub 5 WiFi dropping........
I had a homehub 5 and watch a lot of netflix. Never had a problem until one afternoon my sister in law came in with her old samsung mobile and connected to my wifi. Netflix failed and I couldn't...
View ArticleLOSS OF INTERNET CONNECTION
I have a BTHub5 serving a Desktop by an Ethernet cable and a Laptop by WiFi, both using OS Microsoft Windows 10. I've bee using both on these machines on Widows 7 since I installed the BT Hub at the...
View ArticleRe: LOSS OF INTERNET CONNECTION
Hi there, Bit of a coincidence that this only began after your upgrade but the rest of the information you give almost rules out your laptop being the issue. Also the error you get being 'limited'...
View ArticleBT Infinity - New and Exisiting Customer
I tried to upgrade an exsiting line to BT Infinity but through my own error set up an entirely new line. This took over a month to set up due to failed engineer visits, (BT fault not mine). The direct...
View ArticleRe: LOSS OF INTERNET CONNECTION
Many thanks, and apologies for delay in reply. I have not applied any AV to Laptop since the original ESET which was on before Windows 10 (after which the connection worked for some time). Could this...
View ArticleBusiness Hub5 features
I have personal BT infinity fibre broadband at home and at work I have non fibre business broadband. I've noticed that the router supplied for the business account is a Busines Hub 3. The main point is...
View ArticleRe: Business Hub5 features
Hi there, Yes, if you go to the troubleshooting menu and choose event log. You can view activity if you select 'firewall' from the drop down in there. By Default all ports are blocked until you open...
View ArticleRe: LOSS OF INTERNET CONNECTION
Hi there,Have another read of the instructions about ping, what part of it are you struggling with? You asked if I think it would make a difference if you removed the AV but without more info it is...
View ArticleRe: LOSS OF INTERNET CONNECTION
Maybe this page will help with ping? http://www.howtogeek.com/126265/how-to-troubleshoot-internet-connection-problems/
View ArticleRe: BT Infinity - New and Exisiting Customer
Hi there,That's what's called a cease in error.The Billing agent could have raised it as such for you to get the line back on quicker.Give billing a call back and see if they can raise a cease in error...
View ArticleBT Business Hub 5 Port Forwarding
So I use a BT Business Hub 5 for my company but I'm struggling to get the port forwarding to work.I'm trying to change the public port 8000 to private port 8000.Everytime I add the rule and then add it...
View ArticleRe: BT Business Hub 5 Port Forwarding
Hi there, Check the DMZ link under firewall, if it's enabled then disable. The predefined rules include a range of ports so if you have another forwarding rule setup using one of the predefined rules...
View ArticlePrioritise Internet (QoS)
Is it possible to prioritise a computer over another in the home network on HomeHub5, which I understand is Quality of Service (QoS). There are teenagers continually streaming in the house, consuming...
View ArticleRe: Prioritise Internet (QoS)
Hi there, No the BT Hubs don't have the ability to limit or manage bandwidth to individual machines, you would have to invest in a different model. Netgear is probably your best bet. There are other...
View ArticleRe: Hub 5 WiFi dropping........
I too have this issue. Except I just cannot connect mobile devices, full stop. This is broadly over Apple and Android devices. I suffer very frequent internet drops (ethernet also, not just wifi)....
View ArticleBT Hub 5 - modem only mode?
Hi all, Very simple query. The Hub 5 is collapsing under the load of the work network so I've bought an Asus N66U which I wanted to put the routing burden on, with the Hub 5 acting as a modem only....
View ArticleRe: BT Hub 5 - modem only mode?
Hi there,The setting you are looking for is called 'bridge mode' this will make the router modem only.It's in Advanced > Broadband > RoutingThe device you use to connect to it should be set up...
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