And we have had another text this morning from another person at BT asking for the most basic information on our lost connection. It has been provided over and over again. Including photographs of the back of ONT boxes with serial numbers.
I have asked for the name of the manager of one of the people dealing with our case as I believe I am entitled to do but this has not been provided. 'Escalations' dept has said that they cannot assist. We are stuck in a catch 22 situation.
And this is how BT is dealing with the URGENT loss of connection since 29th November 2018.
Please let me know any ideas on how we can get help.