Re: ONT box and NAD key but lost address so no FTTP for 16 days
And we have had another text this morning from another person at BT asking for the most basic information on our lost connection. It has been provided over and over again. Including photographs of the...
View ArticleRe: ONT box and NAD key but lost address so no FTTP for 16 days
Hey PPAli, It certainly sounds like a very stressful situation and certainly not the service that should be provided for a business customer. I assume that a complaint (usually an IMP- reference) is...
View ArticleRe: Connect drops when multiple devices in use (Fibre BT)
Thanks, moving helped me. The problem was in interference
View ArticleRe: Downloading New Apple OS from App Store
If others are normal, then this is hardly a router. Maybe it is the network that is blocking.
View ArticleDLM Reset
I am having issues with getting the support to understand I need a DLM reset. Please find below statistics which may be needed in addition as part of a request to Openreach. I cannot say for certain...
View ArticleRe: DLM Reset
Hey Joereynolds89, The technical team will be able to perform DLM resets, however it may not be something that many are aware of as it doesn't come up frequently - the call would most likely need to be...
View ArticleRe: DLM Reset
Hi Bobby, Thanks for your reply. Would appreciate Ryans assistance once he returns if he will understand the issue. I have had both a phone call, and webchat, both of which had apparently spoken with...
View ArticleHub 3.0 and printers
Canon printer:- wifi and Home Hub 3Printer wifi has gone (disapeared a couple of weeks ago cannot get it back). I assume its the fault of HH3. Surely, surely, surely in 2019 I don't have to set the...
View ArticleRe: Hub 3.0 and printers
Hey routerab, You shouldn't need a static IP address for your printer to allow devices on the internal network to access that. Have you attempted to reconfigure the printer on that network at all to...
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Re: Hub 3.0 and printers
Thanks. This is the hub. I reconfigure the printer every 2 or 3 months. Tried it in a neighbour's house and it was fine using DHCP (but of-course that wasn't for 2 or 3 months); Also have an ethernet...
View ArticleIntermittant connectivity externally to static IP address
We have a block of 5 static IP addresses. We have 1 IP address assigned to our firewall for VPN access for remote users. However we are getting very intermittant connectivity when trying to access the...
View ArticleHub R4 running 2 SSID's independently.
Hello, we have a Hub 4 and are looking at a solution to run a staff and a Guest Wifi so that we can control and limit/switch off one independently without affecting the other. I seem to understand that...
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Port forwarding not working
I have a BT Business Smart Hub on FTTP, recently installed. I have been trying to get Team Viewer to go straight through to one private IP as we used to do on our Draytek router. This was the setup on...
View ArticleRe: Port forwarding not working
Hi sjt01 Hope you are well! That is a strange one as it looks like you are doing that correctly - do you get an error when you try to save? Or does the port show as open but the device still not work...
View ArticleRe: Hub R4 running 2 SSID's independently.
Hi LBM Sorry to hear you are having issues with this. The Guest Wifi is still a fairly new product and currently does have it's limits, so it may not be suitable enough to meet your needs - however I...
View ArticleRe: DLM Reset
Hi Joe Sorry it has taken me so long to get back to you - as Bobby said I was on leave. I would recommend coming back through to the guys on Livechat here, they can take a look at this for you again...
View ArticleIPv6 Network status disabled
I cannot get connected with IPv6 using Hub 6; the IPv6 Network Status is saying, “Disabled” in the Hub Manager. I should add I have FTTP and 1 static IPv4.I spoke with 3 Tech support persons today,...
View ArticleRe: ONT box and NAD key but lost address so no FTTP for 16 days
Thank you for your reply Bobby. We got our connection back after 64 days. It was the sixth reordering and our separate business (a pub) has been left cut off instead. It seems like it was an error to...
View ArticleRe: IPv6 Network status disabled
Hi GPC Sorry to hear you are having these issues. I believe the reason for this is that your account (as it is FTTP) is likely built on our older systems in which you cannot have an IPV6. If you get...
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