Hi NeilH
Sorry to hear you have had such a rough time with this. I hope all goes well with the install. It certainly sounds like you have not had the best service at all. I know you have called many times before, but if the issues persist regaridng the order I would recommend ringing our Provisioning team on 0800 800 152 to discuss further - they can also raise a complaint for you if you wish, so that someone takes ownership of this and manages it until you are satisfied all is good.
All the best with this one.
Regards
Ryan