Re: Perkbox offer redemption
Hi Lilou789, Sorry for the delay - I'll PM you for some details and get the code resent to you. Many thanks AnitaM
View ArticleInstallation tomorrow will not happen if BT dont get my details correct.
This is for any staff member of BT. I am supposed to have my BB installed tomorrow and land line moved to the cloud.So far BT have got my products wrong, my price wrong and my address wrong. I'm not...
View ArticleRe: Installation tomorrow will not happen if BT dont get my details correct.
Hopefully all sorted now. I had been mis quoted a price but BT's internal emails do confirm the correct price but they never bothered to tell me, the customer.Install will go aherad tomorrow and I...
View ArticleRe: Installation tomorrow will not happen if BT dont get my details correct.
Hi NeilH Sorry to hear you have had such a rough time with this. I hope all goes well with the install. It certainly sounds like you have not had the best service at all. I know you have called many...
View ArticleLatency issues whilst online gaming.
Online gaming latencyHi , I have been having online gaming issues with BT infinity for sometime , I have a wired connection and my dsl check says I have an A+ line and have spoke to BT and they say my...
View ArticleRe: Latency issues whilst online gaming.
It really depends are you seeing the spikes after the 3rd hop, if not then its not causing a problem during transit only on request, Which is common on some of BT Network Nodes when you say latency...
View ArticleRe: Latency issues whilst online gaming.
Hi thanks for your reply , the test was done on an Ethernet connection and it is the PS4 which is lagging in online gaming which is also a Ethernet connection , I’m not sure how to post my pathping on...
View ArticleRe: Latency issues whilst online gaming.
yeah that hop will occationally spike to 200MS by standard, its all depending on what the end location ping time is and packet loss is like, have you tried a new router?
View ArticleRe: Slow FTTC and disconnections every 25 minutes for last three weeks
Hi kmeanderson Sorry for the delayed reply. Have you contacted our helpdesk in regards to this issue? We would need to check what the line profile is from our end, fix that if it is wrong, and in...
View ArticleRe: Slow change over to 4G with Assure and low speed
Hi All I know this is a very late reply - apologies, I have been absent these past few months. WIth the 4G assure, it should work fine - if it doesn't then there must be a fault or in the original...
View ArticleRe: Openreach information wrong preventing FttC order
Hi gmc_bcr Sorry for the late reply. With this one, it could be a case that the cabinet you are on is fibre enabled, but that all of the fibre ports have already been filled up. In regards to this...
View ArticleRe: Broadband drops out when the phone is put down
Hi Rosie Apologies for the very late reply - I have been away from this forum but I am not back as a primary moderator. Have you managed to get this issue resolved? If not, it could be potentially be a...
View ArticleRe: Sync Speed and IP profile mismatch
Hi MHC My apologies for the late reply - have you had any joy with this? I myself am effectively a front line agent, so if you have progressed this to third line you will have likely spoken to people a...
View ArticleCreate VLANs with BT Business Smart Hub 6
Hi all, I currently use a 3rd party Draytek router instead of our BT business hub 5 so that I can create VLANs to isolate the internet-enabled credit card teminals at our business location. I'm being...
View ArticleNetgear GS724T v3 Switch and Bt Business Smart Hub
Netgear GS724T v3 Switch and Bt Business Smart Hub I have a a BT Internet connection on my local community centre, supplied via a BT Business Smart Hub. This is connected to a Netgear GS724T v3 Smart...
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Re: Netgear GS724T v3 Switch and Bt Business Smart Hub
Hi Nightsurfer2002 Hope you are well. In regards to this one I'l be honest in saying I am unsure what you would need to do in regards to this one, it is not something I have had any experience with -...
View ArticleSetting up VPN
I have recently changed to using BT, from EE, and am trying to set up the 'BT Business Smart Hub' for use with VPN.My setup (which previously worked fine with the EE router), was to set up port...
View ArticleBT Bus Hub 5 - & Mac
Have Hub set up to connect to HP printer for WiFi printing.Been using OK with a Windoze PCNow moved o a MAC .....Having problems getting MAC to connect for printing ...... HP are asking me to check -...
View ArticleRe: Netgear GS724T v3 Switch and Bt Business Smart Hub
Hello again I have spoken with agents in a few of our departments, including our extended IT Support team, and the support we can offer from our side is quite limited to be honest. The Hub 6 is not...
View ArticleRe: Create VLANs with BT Business Smart Hub 6
Hi number11 I have spoken with our second line teams on our end, and unfortunately you would not be able to configure VLANs on the business SmartHub, so you would have to persist with the 3rd party...
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