Hi MHC
My apologies for the late reply - have you had any joy with this?
I myself am effectively a front line agent, so if you have progressed this to third line you will have likely spoken to people a lot higher up than myself, but to my knowledge if you have installed broadband and you have been quoted a minimum sync rate, and if you are not on a profile that does not enable you to achieve that then there must be a fault somehwere.
Has anyone tried to manually reset the profile for you? Usually it would just be set to 80/20 and the IP profile would automatically sync with the max attainable.
Regards
Ryan