So I now rang up to ask about the status of our old adsl line now that we’re out of contract and what the best way forward is.
The guy was bemused and insisted that our data/emails can be transferred.
The issue has now been elevated the second and then third tier..
BT can be good once you get hold of the right people,
So as far as I understand the problem is this.
BT full fibre Cloud Voice doesn’t have business emails associated with it.
If upgrading from an old package that did have an email license, you do get to keep the emails..
What we did was upgrade to fibre but on a different number (same house and business) , this caused some confusion..
The guy was bemused and insisted that our data/emails can be transferred.
The issue has now been elevated the second and then third tier..
BT can be good once you get hold of the right people,
So as far as I understand the problem is this.
BT full fibre Cloud Voice doesn’t have business emails associated with it.
If upgrading from an old package that did have an email license, you do get to keep the emails..
What we did was upgrade to fibre but on a different number (same house and business) , this caused some confusion..