Re: BT Cloud Phone
Hi Clyde2021, I’m sorry you are having compatibility issues with your Cloud handset. You may have these issues sorted, but if you still need support. Please don’t hesitate to send me a PM and I can...
View ArticleRe: IPV4 DHCP failure BusinessHUB
Hi hairymarmite, I’m sorry you are having issues with your Business Smarthub. If these issues persist or you have any other questions regarding your BT Business service. Please PM me and I will help...
View ArticleRe: Please could someone view my sys log and see why my wifi keeps...
Hi kelper, I’m sorry to see you are having wireless issues. Hopefully they are now fully resolved. If you are still having problems, PM me and I will try and answer all your questions. Whether they are...
View ArticleRe: BT Business hub 2 - DMZ ip changing itself
Hi KN78, The DMZ should not change by itself. You are correct. If you are still having issues, PM me and I can try and figure out what is going on. Thanks ^PaulC
View ArticleRe: BT Smart Hub 6 Daily disconnections
Hi mikej101, That is a strange occurence with the hub. I'm sorry you've been having the disconnections. Are you still having problems? I would be interested to see what is causing it. I will also go...
View ArticleRe: have problems with BT business hub 5 and apple iPad
Hi Apache060 Do you have this issue on other wireless devices or just the iPad? It sounds like it may be a signal issue on the Wi-Fi from your description if it's on all wireless devices. In that case,...
View ArticleRe: Constant disconnection of BT Business Smart Hub 088315 for 6 months - BT...
Hi JaywR10, I'm sorry you've had all these issues with your connection. I am more than willing to get to a resolution with you. If you are still having issues, feel free to PM me Thanks ^PaulC
View ArticleRe: Connection cancelled again!
Hi LumpyPrincess I'm sorry to hear about the issues you've been having with the order. Hopefully things are now okay but if you do need any help with this, please message me privately so I can get this...
View ArticleRe: Business line not activated
Hi LumpyPrincess I have just replied to your other post here. Beth
View ArticleRe: Business line not activated
Hi LumpyPrincess I have just replied to your other post here. Beth
View ArticleRe: Now day 6 no internet
Hi yuzahudu I'm sorry to hear about the issues you've had with internet. Hopefully it is now resolved and working for you but if you need any assistance with this, please private message me so we can...
View ArticleRe: BT -Sign Boards Made - Cancellation
Hi Drtechlabsuk I’m really sorry to hear about all the issues you had with the order. Hopefully everything is now resolved and connected for you. If you do need any assistance regarding this please...
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Re: IP Forwarding Issue On Smart Hub
Hi jencomp24 Did you manage to get this one resolved? If not, please private message me so I can take a look into it. If you did get it fixed, it would be great if you could post in here how you fixed...
View ArticleRe: BT Business Hub 6 VPN and email issues
Hi BEng Did you manage to get your VPN set up working? The 4g assure dongle will not work on 3rd party routers or our routers if they are in bridge mode. Please let me know. Beth
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Re: "Add a SIM card?" question when ordering
Hi Inge_Jones It will be referring to a mobile SIM card. Our BT business routers don't take SIM cards, and the resillence back up we offer is called Hybrid Connect. Hope this helps Beth
View ArticleRe: Replacing BT Hub Problem ?
Hi Michael451, I hope you have a resolution for this. I'm sorry if you are still struggling. If you would like to PM I can give you a call and try and figure out what is going on. Seems like a...
View ArticleRe: BT Broadband Smart Business Hub 2
Hi Mikat Our BT Business Hubs don't have any form of paternal controls on them. You can restrict internet traffic to specific devices on your network from Access Controls in your router settings, there...
View ArticleRe: Smart Hub as Access Point - Firmware Query
Hi DrMopp There is no way to manually upgrade the firmware as the upgrades are done in batches to routers connected to Broadband directly. Firmware isn't updated all that frequently so even connecting...
View ArticleRe: Fastpath?
Hi nickrobb For anything like this relating to your Broadband service, I would advise contacting the Technical team as Openreach would direct you towards your Service Provider for a query like this. If...
View ArticleRe: Merging 2 Adsl lines into 1 Fibre line, same business name and location....
So I now rang up to ask about the status of our old adsl line now that we’re out of contract and what the best way forward is.The guy was bemused and insisted that our data/emails can be...
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