Hi Craigski,
We have tested this and are aware that there is an issue with viewing sites with Gradwell.
However A traceroute shows that the issue actually lies on the Gradwell network and is outwith our own Network.
Tracing route to xxxxxxxxx.com [195.74.61.93]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BTBusinessHub.home [192.168.1.254]
2 40 ms 41 ms 41 ms host81-148-96-1.in-addr.btopenworld.com [81.148.96.1]
3 41 ms 41 ms 41 ms 213.120.178.141
4 42 ms 41 ms 41 ms 213.120.177.98
5 41 ms 41 ms 41 ms 217.41.168.65
6 42 ms 42 ms 41 ms 217.41.168.107
7 42 ms 41 ms 41 ms acc1-te0-0-0-20.l-far.21cn-ipp.bt.net [109.159.249.92]
8 41 ms 42 ms 41 ms core3-te0-10-0-18.faraday.ukcore.bt.net [109.159.249.19]
9 42 ms 42 ms 41 ms host213-121-193-123.ukcore.bt.net [213.121.193.123]
10 42 ms 41 ms 42 ms 195.99.126.103
11 168 ms 48 ms 49 ms xe-3-4.core00.sov.uk.hso-group.net [46.17.60.173]
12 42 ms 42 ms 45 ms xe-4-2.core00.gs2.uk.hso-group.net [77.75.108.146]
13 42 ms 55 ms 42 ms xe-4-4.core00.the.uk.hso-group.net [77.75.108.130]
14 42 ms 42 ms 42 ms gradwell-com-138.gw.hso-group.net [93.89.94.138]
15 44 ms 42 ms 42 ms 79.135.121.103
16 v-web-php52.gradwell.com [195.74.61.93] reports: Destination protocol unreachable.
It is also possible that gradwell are blocking access to a range of IP addresses as well which would also cause this error.
There were issues earlier affecting a lot of customers unable to view websites in general which was an issue on our side, it is just unfortuante that the Gradwell issue came to light during this.
I have also had word from Gradwell who are looking into the issue.
Kind Regards,
Ian - F -
BT Business Domains