Re: BT customers can't access our websites (neither can we!)
Hi Craigski, We have tested this and are aware that there is an issue with viewing sites with Gradwell. However A traceroute shows that the issue actually lies on the Gradwell network and is outwith...
View ArticleRe: BT customers can't access our websites (neither can we!)
Hi Ian, thanks for the update. I have just been on phone again to Gradwell, they are still saying its a BT issue, as it only affects BT networks. Im stuck between a rock and a hard place here.
View ArticleRe: BT customers can't access our websites (neither can we!)
Hi Craigski, Sorry to hear that. I am unsure why Gradwell are blaming BT as I would be very surprised if this was a BT issue. Also Gradwell do appear to be upgrading their hosting servers over the...
View ArticleRe: BT customers can't access our websites (neither can we!)
There are some reports here, but were posted on residentail forum by mistake:...
View ArticleRe: BT customers can't access our websites (neither can we!)
craigski wrote: Gradwell have told me it a BT issue. Mixed emotions here - I'm sorry to hear you are also experiencing problems but glad that it's not just us. Ian sounds to have gone out of his way to...
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Re: BT customers can't access our websites (neither can we!)
I think there is confusion. I have seen so far it only seems to affect BT Retail Business customers. There may have been a separate related or unrelated issue earlier this week that BT / Gradwell think...
View ArticleRe: BT customers can't access our websites (neither can we!)
Mike, out of interest, what is your public IP address, just post the first 2 numbers. Does it start with 81? Ian what was the address you were using when you replicated issue, was it a 81.x.x.x address?
View ArticleRe: BT customers can't access our websites (neither can we!)
Its failing from 81.151 residential line here although some other BT connections as well. Apart from specific range it seems a bit random but it does appear BT only.
View ArticleRe: BT customers can't access our websites (neither can we!)
Here is a current list of BT networks unable to connect to Gradwell: 81.136.x.x81.139.x.x81.149.x.x81.151.x.x
View ArticleRe: BT customers can't access our websites (neither can we!)
It is suddenly working, the main question who was at fault? http://www.gradwellstatus.com Is now reporting an issue - after it works here?
View ArticleRe: BT customers can't access our websites (neither can we!)
Yes, it is now working again. I escalated @ Gradwell and they have now resolved the issue with access from some BT networks. I suggest if you are a Gradwell customer you request details from them as to...
View ArticleRe: BT customers can't access our websites (neither can we!)
craigski wrote:Mike, out of interest, what is your public IP address, just post the first 2 numbers. Does it start with 81? Ian what was the address you were using when you replicated issue, was it a...
View ArticleBT Business Hub 5 and Netgear R7000 Router configuration
Hi all, I have BT Business Infinity and have a Business Hub 5 as part of the package. Wifi signal is awful and I was recommended a Netgear "Nighthawk" R7000 as a decent router to pair up with the Hub....
View ArticleRe: Can BT Infinity for business use pppoE ?
Ok thanks. Yes I could do that. But I was told by BT Technical Support that I have to use pppoA but my Siemens router does not support this. It only does pppoE. What I wanted to know is whether pppoE...
View ArticleRe: BT customers can't access our websites (neither can we!)
Hi Craigski, The IP was 81.138.xxx.xxx. I have spoken to my colleauges regarding this and judging by the pattern of the IP addresses that are unable to access the sites suggest that Gradwell were...
View ArticleRe: BT customers can't access our websites (neither can we!)
Hi CarlH, If your trace is failing from the 81.151 address, please can you contact our Residential desk via the following link. Residential support Kind Regards,Ian - F -BT Business Support
View ArticleRe: BT Business Hub 5 and Netgear R7000 Router configuration
Hi You have 3 options here, 1. You can bridge the hub 5 (disable any and all higher functions) and use the R7000 for all higher functions including PPP, DHCP, Firewall, Wi-Fi etc. In order to do...
View ArticleRe: ADSL or ADSL2 on a long line?
Hi If you PM me your ADSL number i can send you all the stats on your line including length and what this is capable of, alternately you can use Sam Knows> UK Broadband availability checker >...
View ArticleRe: BT Business Hub 3 Freezing
Hi there It sounds like the Hub 3 may be using DHCP and the number of connections using up most of the IP pool?What happens if you set the DHCP to a class A range such as 10.0.0.0 with a subnet of...
View ArticleRe: BT Business Hub -- ARP broadcast problems
Hi What happens if you use the command "arp -a" on the PC when the ping times out and does the IP of Access point then show up in "arp -a" when you ping from the AP to the PC? Can you set the access...
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