Silver address
I can't upgrade our broadband to fibre because apparently we have a silver address (I'm currently with TalkTalk).I had an Openreach engineer onsite a few months back who verified we have the capability...
View ArticleDownloading New Apple OS from App Store
I have been trying to download Mountain Lion 10.8.5 from the Apple App Store and it hangs consistently after 154MB on 2 different computers. Apple are working on the issue and think that it may be...
View ArticleRe: Downloading New Apple OS from App Store
Hey CecilChavez, There wouldn't be anything on the router itself blocking that download from the App Store. Would it be possible to try on a different network (even a mobile network if possible) to see...
View ArticleRe: Silver address
Hi MalNCH Sorry to hear you are having these issues - whilst this is not something I have come across myself, it is certainly something I will do my best to assist you with. I think getting in touch...
View ArticleRe: BT Business hub and content filtering.
Hey barryd999, I believe there's no plans to get parental controls added to the BT Business services. The reason behind this is because that's mostly used for parents with kids and businesses would...
View ArticleRe: Static IP addresses and SmartHub 6
Fixed/Reserved IP address setup :Advanced -> Home Network -> DHCP TableChoose device in question -> enter chosen IP address and tick 'always use this IP address', apply.choose IP address...
View ArticleClik here to view.
Two VDSL connections in to one property
Hi I have an issue with one of the Broadband connections I have at my home. I have a private Broadband (TalkTalk) connection and a BT Enterprise Broadband Connection from my company. I got the BT EBB...
View ArticleEasiest method to upgrade to fibre please
Hi newbie here but longest bt customer.Question directed at Mod Daniel S as he seems to know his stuff and get things done.I have bt business phone line and broadband.For that i pay £180 per quarter.I...
View ArticleClik here to view.
easiest way to get fibre from the cabinet at the end of my street
I have had another idea.Can i get openreach to connect a phone cable from my nextdoor but one neighbour's outside junction box to my property? My next door but one neighbour's outside junction box is...
View ArticleUnfairly charged and BT ignoring complaints
From around mid June to August 8th, my Internet was unusable, in an effort to improve my Internet without having to switch provider (I can't be without Internet I work from home) I upgraded to BT...
View ArticleRe: Two VDSL connections in to one property
Hi Advik Sorry to hear you are having these issues - I know it must be stressful running back and forth between two providers. The general rule of thumb is that the line with the fault is the line you...
View ArticleRe: Easiest method to upgrade to fibre please
Hi Clive Hope you are well. Very sorry to hear you are having these issues. This certainly is a tricky one - you were advised correctly, a new line could go to the other cabinet but there is no...
View ArticleRe: Unfairly charged and BT ignoring complaints
Hi Ndawson97 Very sorry to hear you are having these issues - I would recommend persvering with this one. Your complaints should only be closed if the dealing agent cannot get in touch with you for a...
View ArticleRe: Easiest method to upgrade to fibre please
ok many thanks.I spoke to a BT engineer in my area on Friday,and although i cannot switch to a different cabinet,he said it might be possible to run a new line from the external distribution box...
View ArticleRe: Easiest method to upgrade to fibre please
Hi again Clive I had a word with one of the technical helpdesk coaches for you. This is certainly a tricky one. What they suggested is to get the ball rolling you could contact the helpdesk and request...
View ArticleRe: Easiest method to upgrade to fibre please
ok thanks for advice.i got an engineer coming tomorrow to have a look.I thought it would be just a case of connecting a new line to next doors external distribution box and running cable into mine,then...
View ArticleLondon Outage
A message for all our members: Just a heads up that if you are having any issues in the London area today (26th September) with your phone or broadband services, you are likely being impacted by a very...
View ArticleRe: Easiest method to upgrade to fibre please
Hi well ive had engineer out,he said yes i can change from external distribution point 5281 (outside on my wall) to external distribution point 128 (the box connected to the nearer Fibre cabinet...
View ArticleSample configuration for Cisco ISR and Ultrafast fibre?
Hi,Are there any sample configurations available for replacing the BT business hub with a router such as a Cisco ISR 4K or ISR 1100? Primarily the WAN link.Cheers,Einar
View ArticleRe: easiest way to get fibre from the cabinet at the end of my street
Hey clive05, This entirely depends on availability and there's no set way to do this I believe. Your best bet would be ceasing your current line and ordering a new one, but it's not a guarantee and you...
View Article