Re: Redirect to BT Wholesale Service Information Page ( 62.6.38.125/index.html )
Hi armstrongagric Sorry for the delay in response! So when you redirect to that page it is normally caused by either an issue with your routers internal user details (our technical agents can advise...
View ArticleRe: Mac slowing internet down
Hi Foragerltd Hope you are well! Sorry to hear you are having these issues. What I believe they mean is connecting the Mac via cable into the back of the router. Now I know lots of Macs do not actually...
View ArticleSmart Hub Firmware BUG
Yesterday my Smart Hub did a firmware update (annoying that it was during the working day) Previously:Firmware version: SG4B1B0092BCGui version: 1.117.2 and nowFirmware version: SG4B1B0092BEGui...
View ArticleNo broadband or phone for more than two weeks
HiSomeone called from BT on 24th Feb 2020 to say my BT contact ends tomorrow (25.2.2020) need to renew and I did that over the phone. Next day they cut my broadband and the following day my landline....
View ArticleRe: Smart Hub Firmware BUG
Overnight I've received the same firmware update (on a newly installed Business Smart Hub plugged in late last week) and noticed the same large jump in reported line attenuation stats (6.3 dB / 6.3 dB...
View ArticleRe: How long does it take for 4G Assure to kick in when line disconnects?
Received my 4G Assure last week and was testing over the weekend.. While it's certainly not instant (eg. looking at the logs, from the moment the Hub detects the line has gone down it initiates a 10...
View ArticleHub broadband logon - does it matter?
When I first signed up for Business Broadband (many years ago!) I was given a username/password in the format of A123456@hg78.btclick.com and which I've used on all modems/routers connected to my line...
View ArticleRe: Smart Hub Firmware BUG
Seems odd though ... I too still have the same sync/throughput and it is stable, with, so far, over 12 days uptime. I have reported it through the helpdesk and posted here - also with a reminder to...
View ArticleRe: Smart Hub Firmware BUG
Hi MHC, could you PM me your Hub serial Number please? i have raised the issue to our Hub support team to check for a potential bug, ThanksJames
View ArticleRe: Hub broadband logon - does it matter?
Hi Simon, username and passwords aren't required for most customers however they are still assigned/kept as a fall over if the new authernitcation method fails, thanksJames
View ArticleRe: No broadband or phone for more than two weeks
There are scammers who call and pretend that they are officials. They might hack into your account. I suggest you do not open your credit/debit card number, password, one time password to anyone. Just...
View ArticleBtnet username and password
Hi there,I recently got a btnet fiber leased line installed. It is active but I am unable to access it as I don't have a username and password for my connection to establish a PPPOE session on my...
View ArticleRe: Btnet username and password
Hi 3crownsamigos Hope you are well. Sorry to hear you are having these issues. I myself have not had much experience when it comes to PPPOE details in regards to leased lines. I know that for regular...
View ArticleRe: No broadband or phone for more than two weeks
Hi ggselvin My sincere apologies this post was not picked up, and sorry for the issues your are having also. Are you still having issues with this? If so, I imagine that there will be an open...
View ArticleHome Move failure by BT
I set up my home move weeks in advance and for some reason the order kept getting cancelled by BT. I kept getting the usual fob off when I phoned up and as a result a complaint was opened.Having now...
View ArticleRe: Home Move failure by BT
Hi Tania Very sorry to hear you are having these ongoing issues. In regards to this one, firstly I will say that once everything is sorted - your complaint handler will be able to discuss goodwill...
View ArticleBT business Smart hub and POE
Hi. Does anyone know if this hub supports POE? I have run a cable to my garden building from the hub and am going to connect a TP link wireless access point in the garden building. If it doesn't, how...
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