Re: How to get more than 70MB down?! UK EDITION
Being from Norfolk I have tested many different options over the years e.g. bonded broadband and 4g mobile internet. From experience you would need to find the best mobile network in your area and get...
View ArticleBT Smart Hub 6 Daily disconnections
After struggling and fighting with silly people to get BT to sort out the speed on my broadband and get it up to 52Mbps.I'm now in a situation whereby the router disconnects on a regular almost daily...
View ArticleRe: Extending wi-fi on BT Business Broad-band.
Devolo Home wire boxes - they work far better than the BT discshttps://www.devolo.co.uk/products/dlan-powerline
View ArticleRe: Fibre installation
Hi Brownfreddy I'm sorry to hear about the issues with the Openreach installation and that it has taken a long time for a reply. In instances like this where Openreach have damaged property you can...
View ArticleRe: 4G assured dongle problems
Hi Werdan I'm sorry to hear about the issue you're having with the 4g assure dongle, I have a frew things I just want to clarify so I can try and help out here. When you say you are pulling out the...
View ArticleRe: Does anyone monitor this group
Hi paulpa66 I can see you have been able to reply to posts since you made this post, hopefully this is now resolved for you but if not please let me know Beth
View ArticleRe: 4G assure and Bridge Mode
Hi toomanylogins I can confirm that is correct, the 4g assure will work only if set up correctly through a BT Business Hub 5 or BT Business Smart Hub. You can find out more about how to set up 4g...
View ArticleRe: BT 4G Assure
Hi mikej101 The 4g assure runs off of the BT/EE mobile network so unfortunately if the signal where you are is poor through these networks, our 4g solutions will not work well. If you are having issues...
View ArticleRe: Bridge Mode Questions
Hi AvidPontoon In regards to the authentication details needed, this is specific to the Broadband connection and therefore will need to be confirmed with the technical team. If you still require these,...
View ArticleRe: Double billed for 5 months
Hi aadamm I'm sorry to hear the double billing has persisted here despite you doing exactly the right thing here - letting us know and having a complaint raised. I can see this post is a few months ago...
View ArticleRe: BT Issue Internal Order for my Account which has left me disconnected and...
Hi AshleyWright I'm sorry to hear about all the issues you had throughout the entire experience. I can see Rhys from the high level complaints team managed to get this resolved for you - sorry again...
View ArticleRe: Does anyone monitor this group
Yeah its resolved now. I too have similar problem days back and I was searching for some similar threads. Saw today it got fixed.
View ArticleRe: BT Business Smart Hub 2, Whole Home Discs and FF900
Hi FiveLittleFish, I can answer the questions you have regarding The Smarthub type A, white disks and the Smart Hub 2. 1. The white disks won't work with the Smarthub 2 and FF9002. The Smarthub type...
View ArticleWindstream Fixed Wireless - Does it use a modem?
I have not used fixed wireless service before and they are suppose to be installing it this week. They are sending out a rental modem for my install this week. I had fiber in my prior house and the...
View ArticleRe: Windstream Fixed Wireless - Does it use a modem?
Hi KemarRoach, Can you just confiirm that you are going from a copper/fibre to the cabinet product to a full fibre to the premises product? If you are going to fibre to the premises then yes, you get a...
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Re: BT Business Smart Hub’s event log auto export or port access
Hi Lianhenry, you can export the log on the Business hub here: If you need anymore help, just send me a reply. Thanks ^Paul
View ArticleRe: Guest wifi on Business Smart Hub 6
Hi KevinW, Guest Wifi itself blocks illegal sites. Here is the faq page explaining what you get when using BT Guest Wifi Guest Wifi Faq Thanks ^PaulC
View ArticleRe: Business Smart Hub 2 Guest WIFI Name Change
Hi Wilts, I'm sorry but you are not able to change the SSID of the Guest wifi itself. Here are the faq for Guest Wifi Guest Wifi Faq Thanks ^PaulC
View ArticleRe: So how do i book an engineer not date given
Hi mikej101 Sorry to hear you had issues booking an engineer through the website, in the instance of something like this, I would ask you contact the faults team so they can arrange this for you. Beth
View ArticleRe: Blocked US Websites
Hi sl-engineering We don't have any content filtering on the BT Business Hubs so I'm not sure why these would be getting filtered out - is this issue still occuring on these websites for you? Beth
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