Re: BT / Openreach communication?
Hi Dalemon1 I'm sorry you had issues with the order - hopefully in a case like this when you were having repeated issues with the owner, someone would raise a case and take ownership of the issue until...
View ArticleRe: Inherited Contracts
Hi DavidRemondis I'm sorry to hear the issues you had with the billing. In this case, an invesigation would be needed from our side to look into this further as it doesn't sound right to me. Hopefully...
View ArticleRe: I cannot access EuroCarParts.com
Hi Buzby58 I can't see any reason this would be blocked from our side. Are you still having issues accessing this website? Beth
View ArticleRe: BTNet connectivity issues
Hi Angeline, Are you still having issues with your BTNet? Thanks ^PaulC
View ArticleRe: Unable to connect to network- help?
Hi emaude1234, It could be the wireless range on the hub thats causing the problem. The Business Smart Hub - Type A comes with the 2.4ghz network and the 5ghz network broadcasting at the same...
View ArticleRe: Nightmare
Hi TFLltd I'm sorry to hear the issues you had with the internet. Hopefully it's all in hand and working okay now but if there is anything I can help with, please private message me so we can discuss Beth
View ArticleRe: Ultrafast 900mb package
Hi war22air BT Business does now offer packages up to 900 mbps - you can find out more here. Let me know if you have any more questions. Beth
View ArticleRe: Blocked US Websites
Hi Beth Yes it is, when at work I have to teher my lap top to my phone to get access, And when I am at home they connect straight away.
View ArticleRe: Blocked US Websites
Hi sl-engineering, Could you please privately message me what websites you aren't able to access so I can check from our side? Beth
View ArticleRe: Internet Drops
Hi paulpa66, I'm sorry to hear the issues you had with the internet. Hopefully it's in hand and working okay now, but if there is anything I can help with, please PM me so we can discuss Thanks ^PaulC
View ArticleRe: Blocked US Websites
Hi Beth No problem, could you please advise how I do that? There are a few sites so I will send them all. Regards Jim
View ArticleRe: Static IP with super fast enhanced keeps changing
Hi ChrisClarke, I'm sorry you're having issues with your Static IP. If you'd like to PM me, I can check if you have a Static IP on your account. All you need to do for single Static IP's is turn your...
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Re: Blocked US Websites
Hi sl-engineering You can send a private message by clicking on my profile and selecting 'Send this user a private message' I have just sent you a private message so you can go straight to your inbox...
View ArticleRe: FTTP Installation
Hi TillyFlo, I’m sorry to hear you are getting mixed messages about your fibre connection. This is something I can help with. If you PM directly I can find out if fibre is available or when fibre will...
View ArticleRe: Setup static internet IP
Hi CT2021 We can’t assist much with 3rd party routers here, what I would recommend here is checking to see if the manufacturer has a guide on setting this up. If there are any details you require from...
View ArticleRe: BT Cloud Voice Nightmare for small business
Hi Helpiamwithbt, I'm sorry to hear the issues you had with the internet. Hopefully it's all in hand and working okay now but if there is anything I can help with, please PM me so we can discuss it....
View ArticleRe: Business Broadband & Cloud Order - Not Progressing after 5th attempt
Hi hsdunlop I’m sorry to hear about all the issues you had with the order. Hopefully everything is now resolved and working for you, if you do need any assistance regarding this please private message...
View ArticleRe: Wits End. BT ruining business & can't cope anymore. How to get ONE...
Hi ruiningbusiness I’m sorry about the issues you had with the order. If you have an open complaint, the owner should be dealing with the issue and working to get it resolved, meaning you shouldn’t...
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