Re: Fibre Broadband
Hey Bobby, Thank you very much for your reply; much appreciated. I guess I'm not the only one who sees an Openreach van, with the letters BT next to it and assume that they are one of the same. I now...
View ArticleRe: Two weeks and still no solution
Thanks for the response - a complaint has been opened - but it was someone following up from the complaint that called me to tell me it had all been resolved and I now had a static IP, which was...
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Re: Fibre Broadband
Hey HitmanAlan, I understand the confusion! I believe some changes have recently been made to the companies and the 'BT' part of 'BT Openreach' that you see/hear should shortly be removed. That will...
View ArticleONT box and NAD key but lost address so no FTTP for 16 days
We had a good FTTP connection for about two years until we were sold a package to make our phone calls cheaper. The 'new' fibre provision has been supplied to the wrong address twice, due to an error...
View ArticleRe: ONT box and NAD key but lost address so no FTTP for 16 days
Hi PPAli Sorry for the late reply and sorry to hear you are having these issues with the new install, I know that this will be a massively inconvenient issue for you just now, especially in the run up...
View ArticleRe: ONT box and NAD key but lost address so no FTTP for 16 days
Thank you for your reply. We are no further forward, BTLB are waiting for Openreach and getting irritated with my calls asking for updates. It is an impossible catch 22 situation and we have been...
View ArticleRe: ONT box and NAD key but lost address so no FTTP for 16 days
Update - we have had two calls from BT. 'Provisioning' had our NAD key and asked us to check the ports/lights/router (not working) then call from faults, checks again. We are now promised a call back...
View ArticleRe: How do I order a specific phone number
Hi, Lyca had taken a phone number away from me as I did not use it for 90 days and I was unaware that was the time frame. I use that number for buisness and would like to know where that number has...
View ArticleRe: How do I order a specific phone number
Hey rumana97, If you send me the number via private message, I can have a look to see if that's available or if it's locked and in use with a specific provider currently. Thank you, Bobby
View ArticleConnect drops when multiple devices in use (Fibre BT)
We have Fibre Optic Broadband Business, so normally when multiple devices etc are connected the connection is fine and is no problems but now when Im gaming and if anyone else is watching a video or...
View ArticleRe: Connect drops when multiple devices in use (Fibre BT)
Hey hurleh, It's hard to tell with wireless, but it sounds like there's potentially interference which is causing those issues. I would recommend repositioning the router or moving equipment that may...
View ArticleRe: Connect drops when multiple devices in use (Fibre BT)
Ill try but nothing is new or changed its just happened all of a sudden? and its happening whatever device is in use, ill be on a gaming console and it will just be very laggy and ping will go all over...
View ArticleRe: Connect drops when multiple devices in use (Fibre BT)
Also there is a computer in the same room that was running wireless that made the lag occur so I tried using ethernet for it and it still happens
View ArticleUnable to access the BT Business Smart Hub Manager after enabling Bridge Mode
Hi, I wanted to use the BT Business Smart Hub as a modem only, so I found the advice here: How do I use my Smart Hub as a modem only? and enabled the 'Brdige Mode' it all worked fine and the Hub...
View ArticleRe: Unable to access the BT Business Smart Hub Manager after enabling Bridge...
This has now been answered here: https://community.bt.com/t5/BT-Fibre-broadband/Unable-to-access-the-Smart-Hub-Manager-after-enabling-Bridge/m-p/1910355/highlight/false#M282579
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Can I get FTTPoD: Currently have FTTC
Hey,At my local residential address (which is also registered as a business) we host various servers providing SaaS, Game Servers and IaaS for a small set of customers. We currently have FTTC and at my...
View ArticleRe: Connect drops when multiple devices in use (Fibre BT)
Hey hurleh, If the same problem occurs over ethernet devices, you're best reaching out to the technical team on 0800 800 154 and they'll be able to get that line tested for you to see if there's any...
View ArticleRe: BT Business hub and content filtering.
Dear Ryan, Have read your posts on how to change to open DNS on the Hub router. I have a business Hub 3 router rather and have been trying to follow your advice on how to change to manual settings so...
View ArticleRe: ONT box and NAD key but lost address so no FTTP for 16 days
11th January 2019 and still no FTTP connection. A new person from complaints phoned today to ask the most basic of questions about the problem we have. A new complaint number has been allocated. We...
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