Re: What does this mean? Is it a problem
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View ArticleBusiness hub3 unreliable wifi
One of my customers has had a new ADSL2+ line installed with a Business Hub3 provided. This customer is an auction house and a few days per month this new ADSL line is used for live on-line bidding,...
View ArticleBusiness Movers Don't Always Move You - Beware
If you use Infinity - BT's premium broadband service - and you want to move your line. Yes, they will move your line, but until the line is installed they can't order your broadband. Indeed they cannot...
View ArticleRe: BT Business Hub 3.0 - Possible ARP issue?
I resolved this, here is the solution in case anyone has the same problem. It was an arp issue. by default the juniper SRX doesn't respond to ARP requests on a different network. As the hub is on...
View ArticleRe: PDQ Machine
I was having the same concerns but my provider said that as long as the machine was up to date there wouldn't be any interuption when connecting, I was able to find out by reading the PDQ Machine Wiki...
View ArticleRe: Business Movers Don't Always Move You - Beware
Afternnoon Steptoe, I will speak to our Business movers team to get an asnwer for you, as it is not something I normally deal with. Mark
View ArticleRe: Business Movers Don't Always Move You - Beware
Hi Steptoe, I have spoken to a colleague in business movers, when moving fibre broadband, they are not able to move like for like straight away, as fibre might not be available at the new premises and...
View ArticleRe: Business Movers Don't Always Move You - Beware
We need to always apply ADSL broadband and then upgrade the customer after install once we know the routing and if there is capacity. What a lame response, poor service. So BT isn't even able to tell...
View ArticleRe: BTWIFI-X?
Hi norfolkpunch1 that wireless signal is a BT WiFi hotspot signal formally BT Openzone/Fon it is nothing to be worried about, it is for BT customers to use when out and about when roaming, it is secure...
View ArticleRe: Business Movers Don't Always Move You - Beware
Hi Unfortunately not, the issue with this is that BT is broken into different companies and there are laws in place that prevent BT Retail or any ISP(the company you rent the broadband from) from...
View ArticleRe: Business Movers Don't Always Move You - Beware
I can understand that it is difficult for the BT customer service to solely take ownership for a customer's issue or task, such a moving to a new line, because of the way BT is split up between the...
View ArticleRe: Business Movers Don't Always Move You - Beware
Sorry about that I was under the impression that we were talking about FTTC (fibre to the cabinet) which would have a twisted copper cable run to the premises and a new line run from the cabinet to...
View ArticleRe: Business Movers Don't Always Move You - Beware
OK, fair enough. I think these misunderstandings frequently arise from the fact that whenever BT talks about the provision of fibre broadband, in most cases it isn't (except for the rarely used BT...
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Wholesale Checker -Can it be wrong?
We are unable to order a fibre connection as the checker does not list it as available. However when checking nearby properties, it says available. I have checked these with the phone numbers, and all...
View ArticleDHCP stops issuing IP addresses to wireless devices on Business Hub 3.
I have repeatedly experienced problems whereby the Business Hub stops issueing IP addresses after around 6 weeks of installation to wireless devices. I have experianed this on 2 Business Hub 3's, a...
View ArticleTerrible internet service
Hi all,just a query to see if i am the only one having problems? Im on a fairly basic tariff with bt, but i am too far from the exchange so at best i get 2 mb/s, usually it hovers around the 1mb mark....
View ArticleContact a SENIOR manager, 14 engineer visits NO RESOLUTION for my business...
Anyone tell me the contact details of a senior manager, VERY unhappy with BT business. 14 engineer visits no resolution.
View ArticleRe: Contact a SENIOR manager, 14 engineer visits NO RESOLUTION for my...
Hi Rob-P, I have been speaking to the complaints/escalation manager, that is dealing with your case. They have advised that Openreach are investigating the problem "in house", and that they are waiting...
View ArticleRecover Static IP addresses assigned to devices that are no longer in use or...
We have several static ip addresses in use through our BT Hub (v3). A device that did have a static ip is not available anymore but it's static ip has not been released for reuse. Is there anyway to...
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